Q: How do I check the status of my order?
A: Upon placing your order, please allow 1 to 3 business days to fulfil packages. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping takes?
A: Our warehouses are located around the world. Online orders placed with standard shipping may take 1 to 3 business days to process before shipping from our warehouse. (Excludes weekends & all U.S. federal holidays). Estimated delivery dates depend on location and are typically scheduled to arrive 7 -14 days after an order has shipped.
Q: Why is my shipment delayed?
We appreciate your patience with shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer for your order to arrive. Check your email for all order status updates. We'll send you an email once items are shipped from our distribution center. It may take up to 48 hours or longer before the tracking information is updated online. Please allow the time before you start tracking your package.
Q: Why my shipping information is not updated?
When your package is in transit, there is no further updated information until it has reached the next sort facility. It may take a couple of days to see any activity online.
Q: My package says "delivered" but I haven't received it, can you assist?
Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.
1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
3. Is there a chance one of your neighbors mistakenly collected your package?
If you have completed all of the above, please visit UPS to file a claim.
We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our Returns page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.